FAQs

Shipping

How do you ship?

All orders are shipped by USPS First Class Mail, USPS Priority Mail, or UPS Ground. All prints and cards are mailed flat. If you order multiple items in one order, I do my best to make sure all items are shipped together in the same package.

How long will it take to receive my order?

All orders are shipped within 5-7 business days (does not include weekends) of your purchase. Please allow 7-10 business days after the shipping date to receive your order.

How much does shipping cost?

Shipping is calculated by the weight of the package. Shipping ranges from $4.00 to $10.00 depending on the items ordered. All shipping is charged at cost.

Do you ship internationally?

Yes! I offer shipping to Canada, Europe, and Russia. International shipping ranges from $15.00 to $25.00. Customers are responsible for customs fees and/or import taxes.

Please allow up to 15 days from the date of shipment to receive your order. Tracking may not be available.

If you reside in a country that is not listed above, but you would like to make a purchase, please contact me. I would love to discuss how to get a package to you!

Can I send an order as a gift to someone else?

Yes! To include a note with your order, click on your cart. At the bottom, there should be a link that says "Add instructions for seller." Type your message here. Also, make sure to put the other person’s address in the “Shipping Address” section during checkout.

Returns, Exchanges, and Promo Codes

Do you accept returns and/or exchanges?

I take great care to ensure that your package arrives safely and in tip-top shape. If you are not 100% happy with your order, for whatever reason, please contact me within 7 days of receiving your package. I handle returns, refunds, and exchanges on a case-by-case basis. Customers may be responsible for paying return shipping fees. Sales of original and custom work are not refundable.

I forgot to use my discount code when checking out. Can I still receive the discount?

If you did not enter the promo code at checkout, please contact me and I will issue a partial refund. Please note: Due to the cost of processing online payments, credit card fees will be subtracted from your refund. (Example: Your refund total is $10, the credit card processing fee was $0.30. You will receive $9.70 back).

Tattoos

Can I use one of your existing designs as a tattoo?

I am honored that you want to use one of my artworks as a tattoo! If you are interested in using an existing design, please purchase one of my Tattoo Vouchers, which can be found here. This voucher gives you permission to use my work as a tattoo one time; you will also receive a small print of the design you choose, that the tattoo artist can use for reference when reworking the drawing for your body.

Custom Work

Do you accept commissions (custom work)?

Yes! I am currently accepting commissions. If you are interested in a unique art piece, please contact me via the form on my website. I look forward to hearing from you!

Do you do any freelance work (for business, books, etc.)?

Yes! I am open for freelance work, whether it's illustrating a label for your product or bringing a storybook to life. Please contact me to discuss your project.

Email List

How do I subscribe to your email list?

Please click here to subscribe to my email newsletter, The Feathered Quill. You will receive an email to confirm your subscription.

I subscribed to your email newsletter, but never received any emails. What do I do?

Make sure to confirm your subscription, otherwise you won't be added to the list for security reasons. If you did confirm your subscription and still haven't received an email, please contact me. I'll be happy to add you to the list.

Privacy Policy

What is your privacy policy?

Click here to view my privacy policy.

Copyright Notice

© Copyright 2023 Mackenzie Myrick, LLC. All Rights Reserved.
Permission must be granted to use all or part of an artwork. This artwork may not be sold, duplicated on other websites, incorporated in commercial products, or used for promotional purposes in any manner without my express written permission. Legal action may be taken if these terms are not followed.